Terms and conditions

Linens
The Damage Waiver will cover accidental burns, stains, and tears to linens. The Damage Waiver does not cover stains from candle wax, tears or holes due to pinning or staples and preventable burns such as sparklers. These items will be charged for replacement- wholesale price with the Damage Waiver, retail price without the Damage Waiver. Stains requiring special handling will be charged $2.00 fee. Please shake off table linens, and separate wet from dry linens. Please use the laundry bag provided to return linens. Do not use plastic bags. Laundry bags not returned will have a replacement charge of $10 per bag. Linens, hangers and Velcro skirting clips not returned are charged a replacement charge. Please place all clips, bags and hangers with other items to be picked up.

Glassware & China
The Damage Waiver will cover chipped or broken glasses that are returned. Please place the stem or the piece of broken glass in the box safely. Glasses that are not returned are charged for replacement as stated above. The same policy applies to china.

Note: We require advance notice if you are returning equipment dirty. Any glassware, flatware or china returned dirty will be charged an additional charge of half the rental cost. Scraping the plates and rinsing the glasses and flatware is still required. Any equipment returned exceptionally dirty without notice is subject to an additional charge of half the rental cost. Wet, damaged, dirty, or unreturned boxes will be charged a replacement fee of $10 per box.

Labor
We charge $45 per hour for 1 person plus $0.60 per mile round trip for delivery/ pickup. This includes one vehicle and one person: driving time, unloading (delivery), loading (pick up). If 2 people are required it is $60 per hour and any additional persons are $30 per hour each. Labor for set up of flags, heaters, lights, or other equipment, clean up, recycling, draping, décor, special effects, site inspections, site design, place settings, or coordination is quoted per task.

Deposits
To secure the equipment for the day of your event we require half of the total contract at the time of reservation. The balance of the contract is due 14 days prior delivery. Any adjustments (charges, damage, or loss) to the contract will be made after we check the order. A credit card number (including expiration and security code on back) is required for a security deposit. Unless arranged otherwise, this will be used for balance of payment and any additional charges when closing contract after return of items.

General
Any equipment left out in the weather and damaged or stolen will be charged a replacement or repair fee regardless of damage waiver. In the case that we buy additional quantities of stock items or new items to fulfill your reservation, your order cannot be reduced as these are considered special orders. We allow reductions on many items up to two weeks before your event. Within the two week period, we will access a 25% cancellation/restocking fee.

We count items when they are pulled and when they are loaded. It is the customer’s responsibility to do their own count and to notify us immediately if there are any discrepancies.
Reservations on canopies, sides, dance floors, heaters, sound systems, ovens, BBQ grills, crystal or silver are nonrefundable. Once reserved these items are not refundable for any reason.

Tent Policies
Tent canopies and sides should be reserved as far in advance as possible to guarantee that we will have it available for you on the date of your event.
You may change the size of your canopy as long as the canopy is substituted with a canopy of similar rental cost. For example, you may not downsize from a 40’x40’ to a 10’x10’.
There are some areas of the Mendocino Coast that require permit fees. You are responsible to determine if your location requires a permit.
Most of the canopies include labor for “normal” installation. Additional labor charges will be added if access to the site or installing the tent is especially difficult. The rate for additional labor is billed at $45 per hour.
It is the venue owner’s obligation to advise us of any pipes, electric, water, or gas lines that may be in the ground where tent stakes will be placed. Any damage to underground utilities created as a result of installing equipment by Fort Bragg Rent-All & Party Works is the sole responsibility of the property owner.